Getting Started
Creating Your First BoothCentral Event
Create an Event Organizer Account If you haven't done so, create an Event Organizer account on BoothCentral at https://my.boothcentral.com/v/create-account/promoter. Before you can create an event, a pop-up box will appear mentioning that we need to verify you are a legitimate event organizer. This is to prevent scammers from conducting fraudulent activities. To be approved, simply speak with us via text chat by clicking on the MessagPopularEvent Organizers: Image Size and Resolution Guide
All Event Organizers will need to submit one banner image (.jpg or .png) for the their event listing. Cover Image Upload in the following section: Event Listing Basic Information Cover Image The image should be: Width: 696px (Safe Zone: 400px) Height: 392px (Safe Zone: 400px)PopularCan I Edit My Event After I Publish It?
Video Tutorial After you publish your event, you are able to make many changes. From your Event Organizer Dashboard, click the title of your event. My Dashboard From the left navigation bar, select what you would like to edit. Edit Event (https://storage.crisp.chat/users/helFew readersSave Time by Cloning Your Past Event
If you are running an event that is similar to a previous event, "cloning" is a useful feature. Cloning duplicates a previous event, so you will not need to create an event from scratch. To clone an event, follow these steps: From your Event Dashboard, click on the three-dot symbol. Click Clone from the drop-down menu. Clone Enter the name of your new event in the pop-up box thatFew readersHow to Cancel an Event?
We're sorry that you may need to cancel your event. If there is anything we can do to help make your event happen, please let us know! In order to cancel an event, you'll first need to cancel or deny all the applications to your event. Instructions on how to cancel an application. This is an important step because you'll need to make decisions on refunds. Send an email to support@boothcentral.com asking them to deaFew readersEvent Organizer Toolbox
Event Organizer Toolbox Here are some helpful resources as you move through the process of hosting your event. Contacting BoothCentral You can reach out to BoothCentral with any questions you may have. We want your event to be a success! Email - support@boothcentral.comSome readers
Applications
How to Cancel a Booth Host's Registration
How to Cancel a Booth Host's Registration Log into your Event Organizer account and click on the applicable event from My Dashboard/MyEvents. Click on Applications then View on the left navigation bar. Applications/View Here you will seeFew readersHow to Approve/Deny Booth Host Applications
Login to your Event Organizer account and click on the applicable event. In the left navigation bar, click Applications then View. (For instructions, on the Jury / Review feature, click here.) Click on the Pending Approval tab. Then, click on the Review button to view a Booth Host's application. ReviewFew readersAdding an Application Fee
When creating your event, you have the option to add a non-refundable application fee to the application. Follow these steps to add an application fee to your event: After adding the event details, go to the Application Page under the Booth Application section. Scroll down the page and check the Application Fee box and add the amount you would like to charge. Application Fee (https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/screen-recording-2023-01-Few readersHow to Add a Filter to Your Event
How To Add a Filter to Your Event To set this up, simply email your filter categories to support@boothcentral.com. We will add these options to the Booth Host application. Booth Hosts will select their category when applying for the event or when editing their booth information. The Booth Host will see the following in their application. Additional Information Booth HostFew readersHow Does the Waitlist Work?
How Does the Waitlist Work? As you approve your applications, there may be some pending applications that you are not able to immediately approve or deny. The Waitlist is a great option to let the applicant know that you are interested in their work, but not able to approve them yet. Please be aware of the following as you use the Waitlist: Applicants are notified. Once you Waitlist the applicant, they will receive an email notification. You may add a personal message if you would liFew readersAdding a Service Fee
When creating your event, you have the option to add a non-refundable service fee to the application . To do so, you simply need to check the Service Fee box and add the fixed amount or percentage you would like to charge. This is found in the Edit Event Booth Application Vendor Payments section when you are creating or editing your event. Service FeeFew readersHow to Search for Vendors in BoothCentral?
Finding existing vendors in your BoothCentral database can save you time and streamline your event management process. Here are three ways to locate vendors you might already have interacted with: 1. Search by Event: Go to your "My Dashboard" or "My Events" page. Select the desired event. Use the search bar near the top banner of the Event Dashboard page to find a specific vendor's name. Once you find the vendor's name, select it to open their application. frame Search by EvFew readersCan I Add Custom Questions to the Vendor Application?
BoothCentral provides a set of default vendor profile questions frequently used by event organizers. These cover common areas like products/services, social media presence, referral sources, tax reporting, and promotional permissions. But wait! We understand every event is unique. That's why BoothCentral allows you to completely customize the application form with specific questions tailored to your specific needs. This lets you gather information most relevant to selecting theFew readersHow to Edit Vendor Applications
This feature is helpful when a vendor makes a mistake in their application or wants to add additional information or files. As an event organizer, you can edit the application on their behalf. Here's how to edit vendor applications: There are several ways to find the vendor application you want to edit. You can search by vendor name, application status, or other criteria - For more information: How to Search for Vendors in BoothCentral? (/en/article/how-to-search-for-vendors-in-boothcentraFew readersHow to Set "Canceled" Applications Back to "Started"?
This article explains how to reactivate a vendor application that was previously canceled. By resetting the application to Started status, you allow the vendor to resume completing their application and potentially participate in your event. Here's what you'll need to do: Refer to our separate help article - How to Search for Vendors in BoothCentral? for detailed instrFew readers
Spaces & Addons
How Do I Move a Booth Host to a New Booth Location?
To move a booth host to a new booth location, you must first have set up your booth host application correctly. Click here for more information. If the booth you'd like to move a Booth Host into is available, follow these steps: From your Event Organizer Dashboard, click the title of your event. In the left nFew readersIn-Person Event Application - Booth Offerings Set Up Tips
In-Person Event Application - Booth Offerings Set Up Tips When setting up your in-person event's vendor application, you can set up your booth offerings in one of two ways: enter each space individually, or group the spaces. 1. Set up booth spaces individually 2. Group your spaces (https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/screenshot-oFew readersHow Do I Adjust a Booth Host's Add-ons?
How Do I Adjust a Booth Host's Add-ons? From your Event Organizer Dashboard, click the title of your event. My Dashboard (https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/image1c2t0bFew readers
Jury
How to Invite Others to Jury
How to Invite Others to Jury Video instructions located here. This article can be used in communication with your jurors - Responding to Your Jury Invitation. As an Event Organizer, you can invite others to jury your applications without giving them your BoothCentral login credentials. From your Event Organizer Dashboard, click on the title of the event. My Dashboard (https://sFew readersResponding to Your Jury Invitation
Responding to Your Jury Invitation Congratulations on being invited to the jury process of your event! This article will explain the basics of the BoothCentral jury process. There are two main sections to the Jury page, Filtering and Jurying. Filtering The filtering section allows you to control the way you sort and view the applicants to your event. For example, if you wanted to review all of the applicants that you've tagged, you could sort by Tags. (https://storage.crisp.Few readersHow to Download Your Exhibitor's Images
How to Download Your Exhibitor's Images If you need to use your exhibitor's images for social media posts or other marketing purposes you are able to download them by following these steps. Open your event and select Applications Jury / Review from the left sidebar,. Click the Jury button for the exhibitor you would like to download a picture of. You may need to change the Status (top left drop-down field) to Approved or All. On the top-right of the image, click theFew readersHow Do I Jury the Applicants to My Event?
Follow the process below to "jury" the applicants to your event. From your Event Organizer Dashboard, click on your event. In the left navigation bar, click Applications then the Jury / Review button. Jury/Review (https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/imaFew readersOptimizing Your Jury/Review Experience in BoothCentral
A well-organized Jury/Review page is essential for streamlining your event's vendor selection process. BoothCentral empowers you to customize this page to fit your specific needs and preferences. This article explores the "Configure Columns" and "Configure Jury Info" features, allowing you to optimize your Jury/Review experience.Few readers
Payments
How Do I Accept Non-Credit Card Payments in BoothCentral?
BoothCentral defaults to allowing credit card payments. In addition to credit cards, we also allow you to accept payments through Check, Cash, PayPal, and ACH. EVENT CREATION You'll need to set up your event to accept additional payment methods. For more information on creating your event, click here. When you get to the Vendor Payments section, select the text boxes corresponding with the payment methods you would like to aSome readersHow Do I Sign Up for Stripe with the Email on my BoothCentral Account?
How do I sign-up for Stripe with the email on my BoothCentral account? When attempting to sign up for a Stripe account using the same email address used to sign up to BoothCentral, you may receive the following error: An account already exists with this email. If you’d like to create a new Stripe account with the same email address, sign in and follow the instructions to manage multiple accounts. While a Stripe Express account does exiFew readersPayment Terms
Payment Terms When you are creating your event, you will have two option for your payment terms - Due Upon Acceptance or Due Upon Sign-Up. Due Upon Acceptance If you choose this option, the Booth Host's credit card is charged when you approve their application. It is not charged when they submit their application. Due Upon Sign-Up If you choose this option, the Booth Host's credit card is charged when they submit the application.Few readersHow Do I Issue a Credit to a Booth Host?
Follow these instruction to issue a credit to a booth host.Few readersHow and When to Issue Vendor Credit in BoothCentral
If You Need to Issue a Credit for Future Events If you have to cancel an event and need to provide a credit to vendors when they apply to your next event, you can issue a general credit to them. This general credit is added to their "credit balance". And when they apply to a future event of yours, the credit will automatically be applied and deducted from the total amount of the registration. These steps will guide you through issuing a credit balance to a specific vendor within BoothCFew readers
Vendor Management
How to Check Email Notifications Sent to Vendors?
How to Check Email Notifications Sent to Vendors? As an event organizer, you can check email notifications sent to vendors. From your Event Dashboard, click on the event of your preference. Then click on Applications View Approved Click on the Review button to check the vendor's application information. Scroll down your page to the bottom and you will be able to see the emails sent to the vendor. It will be shown as Notification History Notification History (hFew readersWhat Does the Red-Flagged Label on a Vendor Details Page or Vendor Application Mean?
Spotted a Red-Flagged label on a vendor's application or details page on BoothCentral? This isn't a decoration – it's a crucial warning for event organizers like yourself. Red Flagged Vendor Here's a quick breakdown: Red Flag Alert: Warning Signs and Protection Vendor with Unresolved Dispute: This vendor previously disputed a BoothCentral application fee but never resolved the issue orFew readers
Reporting
How Can I View Reports in BoothCentral?
How can I view Reports in BoothCentral? BoothCentral provides you with reporting for both in-person and virtual events. Access reports by following these steps: Log into your Event Organizer account and click on the applicable event from your Event Dashboard. (https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/image1vlrFew readersBoothCentral Financial Reporting
BoothCentral Financial Reporting Below are the three of our most helpful reports for reconciling your event's finances. BoothCentral Fees Report Location: Reports "BoothCentral Fees" Description: This report itemizes a) the total amount each exhibitor paid for their booth space and b) the total amount of BoothCentral fees and credit card fees per exhibitor. Example: If you would like to see the total amount you made on your event after the fees, open the event in BoothFew readers