Getting Started
Creating Your First BoothCentral Event
Create an Event Organizer Account If you haven't done so, create an Event Organizer account on BoothCentral at https://my.boothcentral.com/v/create-account/promoter. Before you can create an event, a pop-up box will appear mentioning that we need to verify you are a legitimate event organizer. This is to prevent scammers from conducting fraudulent activities. To be approved, simply speak with us via text chat by clicking on the MessagPopularCan I Edit My Event After I Publish It?
After you publish your event, you are able to make many changes. From your Event Organizer Dashboard, click the title of your event. From the left navigation bar, select what you would like to edit. || Unlike when you originally created your eSome readersSave Time by Cloning Your Past Event
If you’re organizing a new event that’s similar to a previous one, the Clone feature can save significant setup time. Cloning creates a duplicate of an existing event, allowing you to reuse your structure instead of building everything from scratch. This is especially helpful if you’re repeating: Booth types and pricing tiers Application questions Add-ons Event descriptions Vendor settings Steps to Clone an Event Go to Your Event Dashboard: **From your dashboardFew readersHow to Cancel an Event?
We’re sorry to hear you may need to cancel your event. If there’s anything we can do to help you move forward instead, please let us know — we’re happy to assist. Below is a clear breakdown of your options depending on whether you’ve received applications. If You Need to Cancel an Event (With Applications) If your event has received applications, it cannot be deleted, but it can be deactivated. Step 1: Cancel or Deny All Applications Before we can deactivate your event, yoSome readersEvent Organizer Toolbox
Event Organizer Toolbox Here are some helpful resources as you move through the process of hosting your event. | These aren't all of our resources! Click here for all of our Help Articles. Click here for our YouTube channel. Contacting BoothCentral You can reach out to BoothCentral with any questions you may have. We want your event to be a success! Email - support@boothcentral.comSome readers
Applications
How to Cancel a Booth Host's Registration
|| Only Approved exhibitors can be canceled. Pending and Waitlisted applications must be denied instead. Please review the steps carefully. Cancellations cannot be reversed once completed. Step 1: Access Your Event Log in to your Event Organizer account. From My Dashboard/My Events, select the applicable event. Step 2: Navigate to Applications Click Applications in the left navigation. Select View.  Click on the Pending Approval tab. Then, click on the **Review ** button to view a Booth Host's application. ![Review](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee4346f800/image_1kqSome readersAdding an Application Fee
When creating your event, you have the option to add a non-refundable application fee to the application. Follow these steps to add an application fee to your event: After adding the event details, go to the Fees & Instructions section. On the page, check the Application Fee box and add the amount you would like to charge. ||| After sFew readersHow to Search for Vendors in BoothCentral?
Finding existing vendors in your BoothCentral database can save you time and streamline your event management process. Here are three ways to locate vendors you might already have interacted with: 1. Search by Event: Go to your "Dashboard" or "Events" page. Select the desired event. Use the search bar near the top banner of the Event Dashboard page to find a specific vendor's name. Once you find the vendor's name, select it to open their application. ![Search Vendor per Event]Few readersHow Does the Waitlist Work?
How Does the Waitlist Work? As you approve your applications, there may be some pending applications that you are not able to immediately approve or deny. The Waitlist is a great option to let the applicant know that you are interested in their work, but not able to approve them yet. Please be aware of the following as you use the Waitlist: Applicants are notified. Once you Waitlist the applicant, they will receive an email notification. You may add a personal message if you would liFew readersAdding a Service Fee
When creating or editing your event, you have the option to add a non-refundable Service Fee to vendor applications. This allows you to collect an additional charge separate from the booth cost. Where to Add the Service Fee Follow these steps: Select your event. Click Edit Event. Open the Booth Application section. Go to Vendor Payments. Locate the Service Fee option. Check the Service Fee box. Choose your Fee Type. Enter the corresFew readersHow to Edit Vendor Applications
This feature is helpful when a vendor makes a mistake in their application or wants to add additional information or files. As an event organizer, you can edit the application on their behalf. Here's how to edit vendor applications: There are several ways to find the vendor application you want to edit. You can search by vendor name, application status, or other criteria - For more information: [How to Search for Vendors in BoothCentral?](/en/article/how-to-search-for-vendors-in-boothcentraFew readersHow to Set "Canceled" Applications Back to "Started"?
This article explains how to reactivate a vendor application that was previously canceled. By resetting the application to Started status, you allow the vendor to resume completing their application and potentially participate in your event. Here's what you'll need to do: Refer to our separate help article - How to Search for Vendors in BoothCentral? for detailed instrFew readers
Spaces & Addons
How Do I Move a Vendor to a New Booth Location?
To move a booth host to a new booth location, you must first have set up your booth host application correctly. If the booth you'd like to move a Booth Host into is available, follow these steps: From your Event Organizer Dashboard, click the title of your event. In the left navigation bar, click Applications then the View button.  to Approved or All. On the top-right of the image, click theFew readersHow Do I Jury the Applicants to My Event?
Follow the process below to "jury" the applicants to your event. || If you have multiple people jurying the applicants, you are able to use the Invite Others to Jury feature. From your Event Organizer Dashboard, click on your event. In the left navigation bar, click Applications then the Jury / Review button. ![Jury/Review](https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/imaFew readersOptimizing Your Jury/Review Experience in BoothCentral
A well-organized Jury/Review page is essential for streamlining your event's vendor selection process. BoothCentral empowers you to customize this page to fit your specific needs and preferences. This article explores the "Configure Columns" and "Configure Jury Info" features, allowing you to optimize your Jury/Review experience. || This article specifically focuses on the settings you can adjust within "Configure Jury Info" and "Configure Columns" to optimize the information jurors seeFew readers
Payments
How Do I Accept Non-Credit Card Payments in BoothCentral?
BoothCentral defaults to allowing credit card payments. In addition to credit cards, we also allow you to accept payments through Check, Cash, PayPal, and ACH. EVENT CREATION You'll need to set up your event to accept additional payment methods. For more information on creating your event, click here. When you get to the Vendor Payments section, select the text boxes corresponding with the payment methods you would like to aPopularHow Do I Sign Up for Stripe with the Email on my BoothCentral Account?
How do I sign-up for Stripe with the email on my BoothCentral account? ||| This article pertains to Event Organizers only. When attempting to sign up for a Stripe account using the same email address used to sign up to BoothCentral, you may receive the following error: An account already exists with this email. If you’d like to create a new Stripe account with the same email address, sign in and follow the instructions to manage multiple accounts. While a Stripe Express account does exiSome readersPayment Terms
When you are creating your event, you will have two option for your payment terms - Due Upon Acceptance or Due Upon Sign-Up. Due Upon Acceptance If you choose this option, the Booth Host's credit card is charged when you approve their application. It is not charged when they submit their application. Due Upon Sign-Up If you choose this option, the Booth Host's credit card is charged when they submit the application. ||| If you choose to require the full paymSome readersHow Do I Issue a Credit to a Booth Host?
||| IMPORTANT: You should ONLY issue a credit if you are reducing the total amount due for the vendor (such as a discount). Do NOT issue a credit if you only need to perform a refund. Please contact BoothCentral for further assistance. Follow these instruction to issue a credit to a booth host. | Note: For Pending and Waitlisted applications, the booth host's credit card will not be charged until you click the Approve button (Payment Terms must be set to "Due on Acceptance"). In other words,Few readersHow and When to Issue Vendor Credit in BoothCentral
If You Need to Issue a Credit for Future Events If you have to cancel an event and need to provide a credit to vendors when they apply to your next event, you can issue a general credit to them. This general credit is added to their "credit balance". And when they apply to a future event of yours, the credit will automatically be applied and deducted from the total amount of the registration. These steps will guide you through issuing a credit balance to a specific vendor within **BoothCFew readers
Vendor Management
How to Check Email Notifications Sent to Vendors?
How to Check Email Notifications Sent to Vendors? As an event organizer, you can check email notifications sent to vendors. From your Event Dashboard, click on the event of your preference. Then click on Applications > View > Approved Click on the Review button to check the vendor's application information. Scroll down your page to the bottom and you will be able to see the emails sent to the vendor. It will be shown as Notification History , select Past Events from the drop down menu. || ![Past Events](https://storage.crisp.chat/users/helpdesk/websSome readersBoothCentral Financial Reporting
BoothCentral Financial Reporting Below are the three of our most helpful reports for reconciling your event's finances. BoothCentral Fees Report Location: Reports > "BoothCentral Fees" Description: This report itemizes a) the total amount each exhibitor paid for their booth space and b) the total amount of BoothCentral fees and credit card fees per exhibitor. Example: If you would like to see the total amount you made on your event after the fees, open the event in BoothFew readers
Best Practice for Event Banner Image
To make your event stand out, we strongly recommend uploading a banner/cover image to your event listing. This image appears on your public event page and should clearly represent your event. Image Format/Size Requirements Accepted formats: JPG or PNG Maximum file size: 8 MB Making Your Banner Look Its Best Follow these guidelines to ensure your image displays correctly across all screen sizes: Set the aspect ratio to 5:3: This keeps your image properly proporFew readersRefund Protection for Event Organizers – Overview
Refund Protection is an optional insurance product made available through BoothCentral’s partnership with Vertical Insure (ViCoverage). It allows vendors to protect their non-refundable booth and registration fees if they’re unable to attend due to covered, unforeseen circumstances. Refund Protection helps vendors feel more confident applying to your event — without impacting your refund policy or event revenue. Important Clarification for Event Organizers Refund ProtectionFew readersAvailable Question Types in the Application Question Builder
The Application Question Builder offers multiple question types to help you collect the exact information you need from vendors. Choosing the right question type ensures clarity, consistency, and a smoother application experience. This article explains each available question type and when to use it. Short Text Best for brief, one-line responses. Common uses: Price ranFew readersApplication Question Builder: Full Control Over Your Vendor Application
The Application Question Builder gives event organizers full control over how their vendor application looks and what information is collected. You can create your own set of questions, group them into sections, choose how vendors respond, and shape the application to match your event’s exact needs. This tool is designed to give you full flexibility—from simple confirmations to detailed screening and requirement-based applications. What Is the Application Question Builder? The ApplicatiFew readersApplication Question Builder: What’s New and How It Affects Your Events
The Application Question Builder is officially live! This long-requested feature gives event organizers more flexibility and control over how vendor applications are structured and managed. This article explains what’s new, how existing events are affected, and what (if anything) you need to do. What is the Application Question Builder? The Application Question Builder allows you to create reusable sections and questions for your vendor applications. You can control how questionFew readers