Question 1

Preparing to Participate in a Virtual Event

Accepted Answer

Preparing to Participate in a Virtual Event

We are glad you are participating in a virtual event! To ensure you have the best possible experience, please review the following requirements and make sure your browser has access to your camera and mic.

BoothCentral's virtual events run entirely on a browser with a camera and mic. No other software is needed. However, the following browsers are recommended depending on what device you are using:

${color}[#593f73](Check your browser )

Desktop or laptop computers (Windows, MacOS, Linux)

BEST - Chrome
OKAY - Firefox and Safari (some functionality will not work)

Apple iPhone / iPad / iOS

Safari is required
iOS 12.01 or newer is required
Other browsers are NOT recommended as Apple does not allow your camera to work in other browsers

Android

BEST - Chrome
OKAY - Firefox and Safari (some functionality will not work)

NOT SUPPORTED

Microsoft Edge and Internet Explorer are NOT supported.

USE THE LATEST BROWSER AND OS IF POSSIBLE

For the best possible experience and the least problems, make sure your browser and operating system is the latest version. For browsers, it must be at least:

Chrome 74
Safari 12.1
Firefox 66

For iPhone and iPad, your device must have iOS 12.01 or newer

${color}[#593f73](Check your camera/mic)

ENSURE YOUR CAMERA AND MIC ARE WORKING

Finally, ensure your browser

Question 2

Tips & Tricks For Vendors Video

Accepted Answer

Tips & Tricks For Vendors Video

${youtube}Watch this video for a some quick tips and tricks for a successful live virtual event on BoothCentral!

Question 3

How Do I Edit My Tile (Update Images, Video Link, and Other Info)?

Accepted Answer

How Do I Edit My Tile (Update Images, Video Link, and Other Info)?

Log into BoothCentral.com with your vendor credentials.

Login Page

Navigate to ‘My Events’ and Click the ‘Edit Booth’ link for the appropriate event.

Edit Booth Button

|| Note: You can only edit your booth after your application has been approved. If you do not see the Edit Booth button, that means your application has not been approved.

Update your information and click Save at the bottom of the page.

Update Your Info

Question 4

How do I Review My Virtual Booth and Test My Video Chat?

Accepted Answer

How do I Review My Virtual Booth and Test My Video Chat?

Log into BoothCentral.com with your vendor credentials.

Login Page

Navigate to ‘My Events’ and Click the ‘View Event’ link for the appropriate event.

My Events

This will bring you to the Event Landing page. Click the ‘Review Your Booth’ button at the top of the page to enter the event and review your booth.

At the top of the page you may see the ‘Live Stream’ and ‘Live Chat’ capabilities. The live stream and chat will be enabled during event hours only.

Live Event Page

Scroll down past the Event Live Stream to view the Virtual Vendor Booths and locate yours. Review your booth description, images and video to ensure they display well.
Test your video features by clicking the ‘start video chat’ link. This will change your status to ‘Live’.

Vendor Booth

Expand the Video Chat window by using the double arrow icon in the upper right corner of the chat window.
Turn your camera and microphone off

Question 5

Unblock Camera/Mic Access on a Desktop or Laptop Computer

Accepted Answer

Unblock Camera/Mic Access on a Desktop or Laptop Computer

Q: Tips & Tricks For Vendors Video

<h2 id="tipstricksforvendorsvideo">Tips &amp; Tricks For Vendors Video</h2> <p>${youtube}<a href="YUU274--0H8">Watch this video for a some quick tips and tricks for a successful live virtual event on BoothCentral!</a></p>

When you click on your camera or mic button in the video chat window, do you see the unblock message above?

If so, this means that your camera/mic is blocked by (1) your browser or (2) operating system. Learn how to fix this below!

Chrome users

To unblock your camera/mic:

When you see a message similar to the image above, click the camera icon in your browser's address bar located on the top right (refer to the image below for reference)

Make sure that "Always allow" is selected
Click Done
Refresh the page. If rejoining doesn't work, fully quit the browser and rejoin.

Also try the following:

Click the triple dot Settings icon, upper right of your Chrome window
Click Site Settings > Camera (and then Mic)
Under both Camera and Mic, make sure that boothcentral.com is not on the BLOCK list
Save changes and rejoin the call

macOS users (all browsers) — check Systems Preferences

Follow the steps outlined in this help article.

Firefox users

In a chat, look at the address bar. Click the camera/mic icon there
Click the "x" to turn off

Question 6

Promoters: Image Size and Resolution Guide

Accepted Answer

Promoters: Image Size and Resolution Guide

Promoters will need to submit three banner images (.jpg or .png). The first is for the Landing Page banner. The remaining two are for the Live Event banner.

1. Cover Image

Upload in the following section: Event Listing > Basic Information

This is what your vendors and customers will see on the landing page.

The image should be:

Width: 696px
Height: 392px

| We recommend you keep important content (event name, date, time, etc.) within a 400px by 400px middle "Safe Zone" so that your content looks nice on all resolutions and window sizes. Below is a sample image of an Event Banner with the important content kept within the middle 400 pixels.

2. The Live Banner

Upload in the following section: Virtual Event Page > Virtual Event Platform

This is the full-width banner shown at the top of the live event page. You will need two different sizes of the same image so that it will look nice across all platforms (i.e. Desktops, Tablets, Phones).

Desktop & Tablet Banner

Width: 1920px
Height: 375px
Recommended "Safe Zone" width: 1024px

Phone Banner

Width: 415px
Height: 145px
Recommended "Safe Zone" width: 300px

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