Question 1

Preparing to Participate in a Virtual Event

Accepted Answer

Preparing to Participate in a Virtual Event

Q: Tips & Tricks For Vendors Video

<h1 id="tipstricksforvendorsvideo">Tips &amp; Tricks For Vendors Video</h1> <p>${youtube}<a href="YUU274--0H8">Watch this video for a some quick tips and tricks for a successful live virtual event on BoothCentral!</a></p>

We are glad you are participating in an upcoming or currently live virtual event! To ensure you have the best possible experience, please review the following requirements and make sure your browser has access to your camera and mic.

BoothCentral's virtual events run entirely on a browser with a camera and mic. No other software is needed. However, the following browsers are recommended depending on what device you are using:

Desktop or laptop computers (Windows, MacOS, Linux)

BEST - Chrome
OKAY - Firefox and Safari (some functionality will not work)

Apple iPhone / iPad / iOS

Safari is required
iOS 12.01 or newer is required
Other browsers are NOT recommended as Apple does not allow your camera to work in other browsers

Android

BEST - Chrome
OKAY - Firefox and Safari (some functionality will not work)

NOT SUPPORTED

Microsoft Edge and Internet Explorer are NOT supported.

USE THE LATEST BROWSER AND OS IF POSSIBLE

For the best possible experience and the least problems, make sure your browser and operating system is the latest version. For browsers, it must be at least:

Chrome 74
Safari 12.1
Firefox 66

For iPhone and iPad, your device must have iOS 12.01 or newer

ENSURE YOUR CAMERA AND MIC IS WORKING

Finally, ensure your browser is able to access your camera and mic. If you are having issues, follow the st

Question 2

Tips & Tricks For Vendors Video

Accepted Answer

Tips & Tricks For Vendors Video

${youtube}Watch this video for a some quick tips and tricks for a successful live virtual event on BoothCentral!

Question 3

How Do I Update My Images, Video Link and Other Info for My Virtual Event?

Accepted Answer

How Do I Update My Images, Video Link and Other Info for My Virtual Event?

Log into BoothCentral.com with your vendor credentials.

Login Page

Navigate to ‘My Events’ and Click the ‘Edit Booth’ link for the appropriate event.

Question 4

Promoters: Image Size and Resolution Guide

Accepted Answer

Promoters: Image Size and Resolution Guide

Promoters will need to submit four banner images. The first is the Event Banner, and the next three are different sizes of the Live Banner.

The Event Banner

This is what your vendors and customers will see on your event details page.

The image should be:

Width: 675px
Height: 425px

We also highly recommend you keep important content (event name, date, time, etc.) within a 400px by 400px middle "Safe Zone" so that your content looks nice on all resolutions and window sizes.

Below is a sample image of an Event Banner with the important content kept within the middle 400 pixels.

The Live Banner

This is the full-width banner shown at the top of the live event page. You will need three different sizes of the same image so that it will look nice across all platforms (i.e. Desktops, Tablets, Phones).

Desktop Banner

Width: 1600 to 1920px
Height: 250 to 400px
Recommended "Safe Zone" width: 1024px

Tablet Banner

Width: 1024px
Height: 250 to 400px
Recommended "Safe Zone" width: 768px

Phone Banner

Width: 767px
Height: 200 to 400px
Recommended "Safe Zone" width: 320p

Question 5

Unblock Camera/Mic Access on a Desktop or Laptop Computer

Accepted Answer

Unblock Camera/Mic Access on a Desktop or Laptop Computer

When you click on your camera or mic button in the video chat window, do you see the unblock message above?

If so, this means that your camera/mic is blocked by (1) your browser or (2) operating system. Learn how to fix this below!

Chrome users

To unblock your camera/mic:

When you see a message similar to the image above, click the camera icon in your browser's address bar located on the top right (refer to the image below for reference)

Make sure that "Always allow" is selected
Click Done
Refresh the page. If rejoining doesn't work, fully quit the browser and rejoin.

Also try the following:

Click the triple dot Settings icon, upper right of your Chrome window
Click Site Settings > Camera (and then Mic)
Under both Camera and Mic, make sure that boothcentral.com is not on the BLOCK list
Save changes and rejoin the call

macOS users (all browsers) — check Systems Preferences

Follow the steps outlined in this help article.

Firefox users

In a chat, look at the address bar. Click the camera/mic icon there
Click the "x" to turn off

Question 6

Tips That Solve 99% of Video Chat Issues

Accepted Answer

Tips That Solve 99% of Video Chat Issues

Below are some quick steps that solve most issues.

Video chats work in your browser. Therefore, calls depend on your browser running smoothly. Do you have browser blockers or lots of tabs open? See below!

These fix most issues:

Reload your browser.
Try Incognito or Private mode, especially if you have browser extensions, like ad blockers. They can block your camera and microphone.
Quit your browser. Don't just close. QUIT and reopen.
Try another browser (Chrome, Safari or Firefox).
Reboot. Most people don't have to do this. But it can be a fast fix if you don't want to spend time troubleshooting.

Your browser is like any program or software! If you have not refreshed it in a while, it might need a refresh.

Audio Troubleshooting

Audio issues — others can't hear you? Or vice versa? Check your settings.

Camera or Mic Not Working

Check out this article to unblock your camera or mic.

Using an external cam/mic? Make sure it's selected in your Settings
Click More > Cam/mic settings > Set your cam/mic as the Default
Laggy video or audio? Mute cameras. Use Shh mode.
Use earbuds! It helps with echo.

Run Google's Web Troubleshooter

If you have time, it's useful to try G

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