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Troubleshooting and general help, including live virtual event support.
Preparing to Participate in a Virtual Event
Preparing to Participate in a Virtual Event Curious what a BoothCentral event looks like? - Click here to see an example! We are thrilled that you are participating in a live virtual event! BoothCentral's virtual events run entirely on a browser with a camera and mic. No other software is needed. Follow these two steps to prepare for the event: For best results, make sure your browser and OS are up
How Do I Change My Password?
How Do I Change My Password? Once logged in, click on your name in the upper right-hand corner and select View Profile. You can change your password there. After changing, click the Update button on the bottom of the page. !(https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/image-2020-05-27-at-55759-pm_p5o8qf
I Forgot My Password!
I Forgot My Password! If you've forgotten your password, navigate to the login page and click Forgot your password? under the Login button. It will ask you to submit your email address, after which an email will be sent to that address with a one-time login link. When you use that login link, you will need to reset your password. Click here if you need help changing your password.
Can I Change the Email Address I Use to Login?
Can I Change the Email Address I Use to Login? To change your email address used to login, click on your name in the upper right-hand corner and select View Profile. You can change your email there. After changing, click the Update button on the bottom of the page. !(https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/image-2020-05-27-at-62638-pm_sc189p.
What kind of Internet speeds do I need to conduct a video chat?
What kind of Internet speeds do I need to conduct a video chat? Most of the people who participate in our events will have the internet connection they need to participate! At the very minimum, to carry on a one-on-one video chat, you will probably need 500kbps upstream and downstream. We recommend that you still try to attend a virtual event, even if you don't have the recommend sp
BoothCentral Video Chat Security Information
BoothCentral Video Chat Security Information The video chats used within BoothCentral's live virtual events are established using 256-bit TLS encryption and call video, audio, and media are protected by AES-128 encryption. We never store any audio, video, or screen-sharing data from any call unless call recording is requested and turned on by the Booth Host. Stored chat data is protected by AES-128 encryption. Our video chat provider's platform is hosted on AWS infrastructure located arou
How BoothCentral protects and backs up your data Bank account and credit card information ****BoothCentral does not store any bank account or credit card data in our platform or on our servers. When you input bank account or credit card data, you are actually providing it directly to our payment processor, Stripe. For more information about Stripe and their security: https://stripe.com/docs/security/stripe -- they are a multibillion dollar
Tips That Solve 99% of Video Chat Issues
Tips That Solve 99% of Video Chat Issues Below are some quick steps that solve most issues. BoothCentral video chats work in your browser. Therefore, calls depend on your browser running smoothly. Do you have browser blockers or lots of tabs open? See below! These fix most issues: Refresh your page Try Incognito or Private mode, especially if you have browser extensions like ad blockers. They can block your camera and microphone. Quit your browser. Don't just close.
Bandwidth and General Quality Issues (Audio or Video Cutting In and Out)
Bandwidth and General Quality Issues (Audio or Video Cutting In and Out) If the audio and/or video is cutting in and out or stuttering, it is most likely caused by either limited bandwidth or your computer is overworked. Try these quick fixes: If you're watching a live stream event and conducting video chat at the same time, pause the live stream while in the video chat. If you are in a video chat and the quality is poor, reduce your video quality or turn off your video completely
Unblock Camera/Mic Access on a Desktop or Laptop Computer
Unblock Camera/Mic Access on a Desktop or Laptop Computer When you click on your camera or mic button in the video chat window, do you see the unblock message below? If so, this means that your camera/mic is blocked by (1) your browser or (2) operating system. Chrome To unblock your camera/mic: Click the camera icon in your browser's address bar located on the
Unblock macOS Browser Camera/Mic Access for Mojave (10.14) and Later
Unblock macOS Browser Camera/Mic Access for Mojave (10.14) and Later Apple introduced new security and privacy features with macOS Mojave that requires you to grant the operating system camera and microphone permissions, under System Preferences. IMPORTANT: You must grant each browser camera/mic access. Give camera and mic access Go to System Preferences > Security & Privacy > **Camera ** Click the box next to the browser you're using. It will quit and reopen your
Unblock Your Camera/Mic on Mobile
Unblock Your Camera or Microphone on Mobile This article is for help unblocking your camera on mobile. Go here if you're on a computer. When you click on your camera or mic button in the video chat window, do you see the unblock message above? **If so, this means that your camera/mic is bl
Can't Hear Anyone
Can't Hear Anyone ** First, make sure the other person is not muted.** Then, follow these steps... Inside of a video chat window, click More in the bottom right of the Video Chat window (three dots). Click **Camera/microphone settings ** Click the text link Play test sound. If a browser can't play the test sound, it's overloaded. You can first try quitting and reopening Chrome. However, your browser probably needs a clean start. Restarting your computer mig
Others Can't Hear Me
Others Can't Hear Me ** First, make sure you are not muted.** If guests still can't hear you... In your video chat menu, click More (to the right of the green Invite button) Click Camera/microphone settings In the Mic pulldown, you may see 2 different options for your microphone setting - an Internal and a Default. Choose the Default version of your microphone ![Default](https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/image-2021-06-21-at
Fix for "No Camera/Microphone"
Fix for "No Camera/Microphone" Are you having camera and microphone problems while you're in the video chat? Do your cam/mic buttons say 'No cam' and/or 'No mic' Are the buttons red? If they say 'No cam' or 'No mic,' your computer operating system is not talking to Chrome. Windows: Reboot your computer Mac: Reboot your computer Mac terminal line command: sudo killall VDCAssistant
Unblock your Camera/Microphone or No Camera/Microphone
Unblock your Camera/Microphone or No Camera/Microphone Do you get a message to unblock your cam/mic? Desktop users, go here for help to unblock your camera and mic. Mobile users, go here for help to unblock your camera and mic. Or does your screen say No cam / No mic [Go here to fix no cam / no mic](/en/article/fi
How to Make the Video Chat Fullscreen
How to Make the Video Chat Fullscreen To make your video chat full screen, click the full-size icon. To toggle back to the smaller size window, click the same button.
How to Make the Booth Host's Pre-recorded Video Full Screen
How to Make the Booth Host's Pre-recorded Video Full Screen Some Booth Hosts may choose to have a pre-recorded video as part of their virtual booth (different from their video chat). If you would like to make this video full screen follow these steps. Click the Play button Once the video begins playing, click the Full screen button in the lower right corner of the player. ![Full Screen](https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/image-2021-06-17-at-23943-pm_
Enlarge a Video Thumbnail of a Participant in a Chat Room
Enlarge a Video Thumbnail of a Participant in a Chat Room When you are in a video chat and would like to make the video thumbnail of a participant larger, simply click on their thumbnail and it will enlarge.
How to Join the Live Stream Text Chat
How to Join the Live Stream Text Chat Are you watching a live virtual event video and want to participate in the text chat? You can join the text chat by logging in as a guest: