How Do I Issue a Credit to a Booth Host?

Follow these instruction to issue a credit to a booth host.

From your Event Organizer Dashboard, click the title of your event.



Select the Applications > View in the left navigation bar. Click on the Pending Approval or Approved tab, and click the Review button for the vendor you'd like to issue the credit to.

If your Payment Terms are set to "Due on Acceptance", the booth host's credit card will not be charged until you click the Approve button. In other words, if you follow these steps before approving the application, the Booth Host's credit card will only be charged the discounted rate.
Review
Scroll to the Payment section and click the orange Issue Credit button.



In the pop-up window that appears, enter the amount to credit and fill in the Details/Notes text box. Click the Submit button.
If your application has not yet been approved, the credit will not show up until you click the Approve button.




In the scenario where you need to credit an amount greater than what the Booth Host has paid (for example, they have paid $25 but you actually owe them $75), you will need to follow one additional step.

In the scenario just described, a red Enter Refund button will appear. Click this button.



The following window will open. Enter the Refund Amount, Refund Method, Refund Date, and Reference Number. Click Submit.

Was this article helpful?
Cancel
Thank you!