Articles on: Event Organizers

How to Set "Canceled" Applications Back to "Started"?

This article explains how to reactivate a vendor application that was previously canceled. By resetting the application to Started status, you allow the vendor to resume completing their application and potentially participate in your event.

Here's what you'll need to do:

Refer to our separate help article - How to Search for Vendors in BoothCentral? for detailed instructions on locating a specific vendor application.

Once you've opened the canceled application, locate the green button labeled Reset to Started beneath the Canceled status. Click on this button.
Reset to Started

A text box will appear where you can craft a message for the vendor. This message can explain why you're reactivating their application or provide any additional information they might need.
Reset Registration

Click on Reset Registration to finalize the process. The application status will be changed back to Started.
Status: Started

Important Notes:

Any fees applied to the vendor (application fee, service fee, cancellation fee) will still be applied to their next payment. They won't be charged the entire booth fee again, only the outstanding balance.
All the answers the vendor provided to the application questions earlier will be saved and available to them. However, any selections regarding spaces and add-ons will need to be re-chosen.
If a credit balance exists from a previous application for the same event, it will be carried forward and applied to the outstanding fees during this application reset.

Still Need Help?

If you have any questions or encounter difficulties while resetting a vendor application, our support team is happy to assist you. Don't hesitate to reach out to us through BoothCentral.

By following these steps, you can effectively give your vendors a second chance to participate in your event!

Updated on: 24/04/2024

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