Question 1

How Do I Find My Event Organizer's Contact Information?

Accepted Answer

Each event on BoothCentral is independently managed by its organizer. If you have questions about your application, booth setup, payments, refunds, or cancellations, you'll need to contact the event organizer directly.

Where to Find Organizer Contact Details

If you have not applied yet for an event:

Log into your BoothCentral vendor account.
Click on the Upcoming Events tab to see your events

Upcoming Events

Click More Details of the event you wish to contact the organizer for to view their contact information.

More Details

After clicking More Details, the event information page will appear. From here, you can view the event organizer’s contact information.

Event Organizer Information || If you're using a mobile device, simply scroll down to find the organizer’s contact information.

Reach out to them via email or phone them for a quicker response.

If you have already submitted the application or have been approved:

Log into your BoothCentral vendor account.
Click on the My Applications tab to see your event

![My Applications](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee43

Question 2

Creating Your First BoothCentral Event

Accepted Answer

Create an Event Organizer Account

If you haven't done so, create an Event Organizer account on BoothCentral at https://my.boothcentral.com/v/create-account/promoter. Before you can create an event, a pop-up box will appear mentioning that we need to verify you are a legitimate event organizer. This is to prevent scammers from conducting fraudulent activities. To be approved, simply speak with us via text chat by clicking on the Message Us button and answer a few questions or send us a email to support@boothcentral.com

Create Your Event

Once your Event Organizer account is created, log in and click the Create an Event button. There are many sections which you can move between using the left navigation bar (after you've named your event). Your changes will automatically be saved.

Create Event

1. Event Listing

In this section you will fill out general information about your event. This is going to be helpful for your event so new and old vendors can find your event using keywords and information you use. Also this is going to help to have a better idea of your contact information, event's location, general description, dates, and more. There are three sub-sections:

![Event Information Page](https://storage.crisp.chat/users/helpdesk/website/e7e612ee4346f800/untitled-design-20

Question 3

Event Organizers: Image Size and Resolution Guide

Accepted Answer

All Event Organizers will need to submit one banner image (.jpg or .png) for the their event listing.

Cover Image

Upload in the following section: Event Listing > Basic Information > Cover Image

The image should be:

Width: 696px (Safe Zone: 400px)
Height: 392px (Safe Zone: 400px)

| Safe Zone. We recommend you keep important content (event name, date, time, etc.) within a Safe Zone so that the event details display on all resolutions and window sizes. Below is a sample image of an Event Banner with the important content kept within the middle 400 pixels.

If you don't have a photo editing tool on your device, you can use www.canva.com. Here are instructions:

Create a free account.
Click Create a Design, then, select Custom Size.
Enter the appropriate Width and Height. (Make sure px is selected)

${frame}Creating a Cover Image Using Canva

Your canvas will now appear. You can upload your image and place it on this canvas. As long as your image fits in this area, it will be the correct dimensions for your BoothCentral image.

When you are satisfied with how your image looks, you can download it from Canva and upload it to BoothCentral.

Question 4

How Do I Accept Non-Credit Card Payments in BoothCentral?

Accepted Answer

BoothCentral defaults to allowing credit card payments. In addition to credit cards, we also allow you to accept payments through Check, Cash, PayPal, and ACH.

EVENT CREATION

You'll need to set up your event to accept additional payment methods. For more information on creating your event, click here. When you get to the Vendor Payments section, select the text boxes corresponding with the payment methods you would like to allow. In the text box, enter your instructions for how to use that payment method. Then, finish completing your application.

| Our platform does not integrate directly with any of these options, so anyone paying with this method will need to do so outside of BoothCentral.

BOOTH HOST APPLICATION

When the Booth Host applies for your event, they will see the following in the application (if you've selected to allow these payment options).

LOG PAYMENT

When the Booth Host pays outside of BoothCentral, you will need to follow these steps to log the payment.

Approve their application.
Verify that the payment was made (Check, Cash, PayPal, or ACH).
Scroll to the Payments section of the booth host's application and select the green Enter Payment button.

![

Question 5

Event Organizer Toolbox

Accepted Answer

Event Organizer Toolbox

Here are some helpful resources as you move through the process of hosting your event.

| These aren't all of our resources! Click here for all of our Help Articles. Click here for our YouTube channel.

Contacting BoothCentral

You can reach out to BoothCentral with any questions you may have. We want your event to be a success!

Email - support@boothcentral.com
Help Chat - Our Help Chat can be accessed at the the lower left corner of any BoothCentral page. You, your Booth Hosts, and your attendees are free to use this service.

Help Chat Hours Monday-Friday | 9:00AM - 5:00PM CST

Creating Your Event

Click below for step-by-step instructions on how to create your BoothCentral Event!

How to Create Your Event - Read | Watch
Image Dimensions for Event Banners - Read

Communicating to Booth Hosts

Helpful resources you can use as you communicate to your Booth Hosts about your event

Question 6

Can I Edit My Event After I Publish It?

Accepted Answer

Video Tutorial

After you publish your event, you are able to make many changes.

From your Event Organizer Dashboard, click the title of your event.

My Dashboard

From the left navigation bar, select what you would like to edit.

Edit Event

|| Unlike when you originally created your event, you will need to click SAVE as you make edits to your event!

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