Go to website
Virtual Events Technical Help
Troubleshooting and general help with attending a live virtual event.
Preparing to Participate in a Virtual Event
Preparing to Participate in a Virtual Event We are glad you are participating in a virtual event! To ensure you have the best possible experience, please review the following requirements and make sure your browser has access to your camera and mic. BoothCentral's virtual events run entirely on a browser with a camera and mic. No other software is needed. However, the following browsers are recommended depending on what device you are using:
BoothCentral Video Chat Security Information
BoothCentral Video Chat Security Information The video chats used within BoothCentral's live virtual events are established using 256-bit TLS encryption and call video, audio, and media are protected by AES-128 encryption. We never store any audio, video, or screen-sharing data from any call unless call recording is requested and turned on by the booth runner. Stored chat data is protected by AES-128 encryption. Our video chat provider's platform is hosted on AWS infrastructure located ar
What kind of Internet speeds do I need to conduct a video chat?
What kind of Internet speeds do I need to conduct a video chat? Unfortunately, this is not an easy question to answer. Here are some quick takeaways. At the very minimum, to carry on a one-on-one video chat, you will probably need 500kbps upstream and downstream. This comes with a lot of caveats! First, this doesn't mean you won't be able to conduct a video chat if your connection
Tips That Solve 99% of Video Chat Issues
Tips That Solve 99% of Video Chat Issues Below are some quick steps that solve most issues. Video chats work in your browser. Therefore, calls depend on your browser running smoothly. Do you have browser blockers or lots of tabs open? See below! These fix most issues: Reload your browser. Try Incognito or Private mode, especially if you have browser extensions, like ad blockers. They can block your camera and microphone. Quit your browser. Don't just close. QUIT and
Bandwidth and General Quality Issues (Audio or Video Cutting In and Out)
Bandwidth and General Quality Issues (Audio or Video Cutting In and Out) If the audio and/or video is cutting in and out or stuttering, it is most likely caused by either limited bandwidth or your computer is overworked. Try these quick fixes: If you're watching a live stream event and conducting video chat at the same time, pause the live stream while in the video chat. If you are in a video chat and the quality is bad, reduce your video quality or turn off your video completely i
Unblock Camera/Mic Access on a Desktop or Laptop Computer
Unblock Camera/Mic Access on a Desktop or Laptop Computer When you click on your camera or mic button in the video chat window, do you see the unblock message above? If so, this means that your camera/mic is blocked by (1) your browser or (2) operating system. Learn how to fix this below! Chrome users To unblock your camera/mic: When you see a message similar to
Unblock macOS Browser Camera/Mic Access for Mojave (10.14) and Later
Unblock macOS Browser Camera/Mic Access for Mojave (10.14) and Later Apple introduced new security and privacy features with macOS Mojave that requires you to grant the operating system camera and microphone permissions, under System Preferences. IMPORTANT: You must grant each browser camera/mic access. Give camera and mic access Go to System Preferences > Security & Privacy > Camera Click the box next to the browser you're using. It'll quit and reopen your browser
Unblock Your Camera/Mic on Mobile
Unblock Your Camera or Microphone on Mobile This article is for help unblocking your camera on mobile. Go here if you're on a computer. When you click on your camera or mic button in the video chat window, do you see the unblock message above? **If so, this means that your camera/mi
Can't Hear Anyone
Can't Hear Anyone ** First, make sure the other person is not muted.** Then, follow these steps... Inside of a video chat window, click More in the bottom right of the Video Chat window (triple dots) Click Cam/mic settings Click the text link Play Test Sound. If you don't hear a test sound, Reboot! If a browser can't play the test sound, it's
Others Can't Hear Me
Others Can't Hear Me ** First, make sure you are not muted.** If guests still can't hear you... In your video chat menu, click More (to the right of the green Invite button) Click More > Camera/microphone settings In the Mic pulldown, you may see 2 different options for your microphone setting - an Internal and a Default. Choose the Default version of your microphone !(https://storage.crisp.chat/users/helpdesk/website/affd69dea5e13800/6ced1e86-a582-4794-a8ea-0
Fix for "No Camera/Microphone"
Fix for "No Camera/Microphone" Are you having camera and microphone problems while you're in the video chat? Do your cam/mic buttons say 'No cam' and/or 'No mic' Are the buttons red? If they say 'No cam' or 'No mic,' your computer operating system is not talking to Chrome. Windows: Reboot your computer Mac: Reboot your computer Mac terminal line command: sudo killall VDCAssistant
Unblock your Camera/Microphone or No Camera/Microphone
Unblock your Camera/Microphone or No Camera/Microphone Do you get a message to unblock your cam/mic? Desktop users, go here for help to unblock your camera and mic. Mobile users, go here for help to unblock your camera and mic. Or does your screen say No cam / No mic [Go here to fix no cam / no mic](/en/article/fi
How to Make the Video Chat Fullscreen
How to Make the Video Chat Fullscreen To put your video chat in full screen mode, look for the full-size icon: Hover over the live chat window, the full-size icon will appear. Click on the icon and your video chat will expand to the full size of your screen.
Enlarge a Vendor Tile's Thumbnail Video
Enlarge a Vendor Tile's Thumbnail Video To enlarge an artist thumbnail video: Find the vendor you are interested in Click the right arrow on the image slider Keep clicking until you reach the vendor's video Click the Play button Once the video begins playing, click the lower right corner where a white cornered box is located [https://www.boothcentral.com/wp-content/uploads/2020/04/help-video-fullscreen.gif](https://www.boothcentral.com/wp-content/uploads/2020/04/h
Enlarge a Video Thumbnail of a Participant in a Chat Room
Enlarge a Video Thumbnail of a Participant in a Chat Room When you are in a video chat and would like to make the video thumbnail of a participant larger, simply click on their thumbnail and it will enlarge.
Mute All Attendees with "Shh Mode"
Mute All Attendees with "Shh Mode" You can use "Shh mode!" to mute other participants during a call. This feature is useful if a participant doesn't realize that they aren't muted, or you're having quality issues with your video chat. Poor video quality? Use "Shh mode" to mute other participants' cameras or microphones. Video is a bandwidth hog, and each participants' network may be overloaded during a large meeting. How to activate "Shh mode" Join your video call Click the **M
How to Join the Live Stream Text Chat
How to Join the Live Stream Text Chat Are you watching a live virtual event video stream and want to participate in the text chat? You can join and text chat by logging in using your Facebook account, Vimeo account, or simply as a guest: Note that the live stream text chat is only available before and during the event.