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Virtual Events Technical Help
Troubleshooting and general help with attending a live virtual event.
Preparing to Participate in a Virtual Event
Preparing to Participate in a Virtual Event We are glad you are participating in an upcoming or currently live virtual event! To ensure you have the best possible experience, please review the following requirements and make sure your browser has access to your camera and mic. BoothCentral's virtual events run entirely on a browser with a camera and mic. No other software is needed. However, the following browsers are recommended depending on what device you are using: Desktop or laptop
Tips That Solve 99% of Video Chat Issues
Tips That Solve 99% of Video Chat Issues Below are some quick steps that solve most issues. Video chats work in your browser. Therefore, calls depend on your browser running smoothly. Do you have browser blockers or lots of tabs open? See below! These fix most issues: Reload your browser. Try Incognito or Private mode, especially if you have browser extensions, like ad blockers. They can block your camera and microphone. Quit your browser. Don't just close. QUIT and
Bandwidth and General Quality Issues (Audio or Video Cutting In and Out)
Bandwidth and General Quality Issues (Audio or Video Cutting In and Out) If the audio and/or video is cutting in and out or stuttering, it is most likely caused by either limited bandwidth or your computer is overworked. Try these quick fixes: If you're watching a live stream event and conducting video chat at the same time, pause the live stream while in the video chat. If you really want to watch the live stream at the same time, lower the quality of the live stream so that it doe
Unblock Camera/Mic Access on a Desktop or Laptop Computer
Unblock Camera/Mic Access on a Desktop or Laptop Computer When you click on your camera or mic button in the video chat window, do you see the unblock message above? If so, this means that your camera/mic is blocked by (1) your browser or (2) operating system. Learn how to fix this below! Chrome users To unblock your camera/mic: When you see a message similar to
Unblock macOS Browser Camera/Mic Access for Mojave (10.14) and Later
Unblock macOS Browser Camera/Mic Access for Mojave (10.14) and Later Apple introduced new security and privacy features with macOS Mojave. Learn how to enable camera/mic permissions under System Preferences. macOS Mojave and later released a security setting that requires you to grant the operating system camera and microphone permissions, under System Preferences. IMPORTANT: You must grant each browser camera/mic access. Give camera and mic access Go to System Preferences > Se
Unblock Your Camera/Mic on Mobile
Unblock Your Camera or Microphone on Mobile This article is for help unblocking your camera on mobile. Go here if you're on a computer. When you click on your camera or mic button in the video chat window, do you see the unblock message above? **If so, this means that your camera/mic
Can't Hear Anyone
Can't Hear Anyone Can you not hear anyone? First, play the test sound: Click More in the bottom right (triple dots) Click Cam/mic settings Click the text link Play Test Sound. Do you not hear a test sound? Reboot! If a browser can't play the test sound, it's overloaded. You can first try quitting and reopening Chrome. However, your browser probably needs a clean start. Reboot might be fastest. If the browser can play the test sound and you still can't hear others, t
Others Cannot Hear Me
Others Cannot Hear Me Can others not hear you? Chrome may not be be set to the correct mic settings. In your call menu, click More (to the right of the green Invite button) Click More > Cam/mic settings In the mic pulldown, you may see 2 different options for your mic setting - an Internal and a Default. Choose the Default version of your mic Click More, bottom right of your call !(https://storage.crisp.chat/users/helpdesk/website/affd69dea5e13800/6ced1e86-a582
Fix for "No Camera/Microphone"
Are you having camera and mic problems while you're in the video chat? Do your cam/mic buttons say 'No cam' and/or 'No mic' Are the buttons red? If they say 'No cam' or 'No mic,' your computer operating system is not talking to Chrome. Windows: Reboot Mac: Reboot. Mac terminal line command: sudo killall VDCAssistant
Unblock your Camera/Microphone or No Camera/Microphone
Unblock your Camera/Microphone or No Camera/Microphone To fix camera or microphone issues, please look at what your screen says. Do you get a message to unblock your cam/mic? Desktop users, go here for help to unblock your camera and mic. Mobile users, go here for help to unblock your camera and mic. **Or does your screen
How to Make the Video Chat Fullscreen
How to Make the Video Chat Fullscreen To put your video chat in full screen mode, look for the full-size icon: Hover over the live chat window, the full-size icon will appear. Click on the icon and your video chat should expand to the full size of your screen.
Enlarge a Vendor Tile's Thumbnail Video
Enlarge a Vendor Tile's Thumbnail Video To enlarge an artist thumbnail video: Find the vendor you are interested in Click the right arrow on the image slider Keep clicking until you reach the vendor's video Click the Play button Once the video begins playing, click the lower right corner where a white cornered box is located https://www.boothcentral.com/wp-content/uploads/2020/04/help-video-fullscreen.gif(https://www.boothcentral.com/wp-content/uploads/2020/04/h
Enlarge a Video Thumbnail of a Participant in a Chat Room
Enlarge a Video Thumbnail of a Participant in a Chat Room When you are in a video chat and would like to make the video thumbnail of a participant larger, simply click on their thumbnail and it will enlarge.
Mute All Attendees with "Shh Mode"
Mute All Attendees with "Shh Mode" You can use "Shh mode!" to mute other participants during a call. This feature is really useful in large calls, with lots of participants. Poor video quality? Use "Shh mode" to mute other participants' cameras. Video is a bandwidth hog, and each participants' network may be overloaded during a large meeting. How to activate "Shh mode" Join your video call Click the More icon in the lower-right Click on Shh mode Select what you'
How to Join the Live Stream Text Chat
How to Join the Live Stream Text Chat Are you watching a live virtual event video stream and want to participate in the text chat? You can join and text chat by logging in using your Facebook account, Vimeo account, or simply as a guest: Note that the live stream text chat is only available before and during the event.
Unable to Share My Screen
Unable to Share My Screen You will not be able to share your screen with the following browsers or devices: Firefox Safari Android