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Virtual Events Technical Help
Troubleshooting and general help with attending a live virtual event.
Preparing to Participate in a Virtual Event
Preparing to Participate in a Virtual Event We are glad you are participating in an upcoming or currently live virtual event! To ensure you have the best possible experience, please review the following requirements and make sure your browser has access to your camera and mic. BoothCentral's virtual events run entirely on a browser with a camera and mic. No other software is needed. However, the following browsers are recommended depending on what device you are using: Desktop or laptop
How to Share a Video using Screen Share
Sharing a video with audio can be tricky. Follow these steps and hints for the best experience! Prerequisites: First, use Google Chrome on a PC or laptop. You cannot screen share from mobile devices. If you are sharing a video that is on another site (like Vimeo or YouTube), make sure you have a solid Internet connection with plenty of bandwidth and a modern computer. Your computer will be downloading, decoding, then re-encoding and then sending that video up to be share
BoothCentral Video Chat Security Information
The video chats used within BoothCentral's live virtual events are established using 256-bit TLS encryption and call video, audio, and media are protected by AES-128 encryption. We never store any audio, video, or screen-sharing data from any call unless call recording is requested and turned on by the booth runner. Stored chat data is protected by AES-128 encryption. Our video chat provider's platform is hosted on AWS infrastructure located around the world. Data centers are SOC 1, SOC 2, an
What kind of Internet speeds do I need to conduct a video chat?
What kind of Internet speeds do I need to conduct a video chat? Unfortunately, this is not an easy question to answer. Here are some quick takeaways. At the very minimum, to carry on a one-on-one video chat, you will probably need 500kbps upstream and downstream. This comes with a lot of caveats! First, this doesn't mean you won't be able to conduct a video chat if your connection
Troubleshoot Screen Sharing on Chrome
Chrome's screen sharing function is the best among all the browsers. However, you might still run into some problems. Share Button in Grayed Out This really isn't a problem with Chrome, but that it's not intuitive that you have to select one of your screens/tabs/applications first: Start screen share Click on one of the options in the tabs: Your Entire Screen, Application
Tips That Solve 99% of Video Chat Issues
Tips That Solve 99% of Video Chat Issues Below are some quick steps that solve most issues. Video chats work in your browser. Therefore, calls depend on your browser running smoothly. Do you have browser blockers or lots of tabs open? See below! These fix most issues: Reload your browser. Try Incognito or Private mode, especially if you have browser extensions, like ad blockers. They can block your camera and microphone. Quit your browser. Don't just close. QUIT and
Bandwidth and General Quality Issues (Audio or Video Cutting In and Out)
Bandwidth and General Quality Issues (Audio or Video Cutting In and Out) If the audio and/or video is cutting in and out or stuttering, it is most likely caused by either limited bandwidth or your computer is overworked. Try these quick fixes: If you're watching a live stream event and conducting video chat at the same time, pause the live stream while in the video chat. If you really want to watch the live stream at the same time, lower the quality of the live stream so that it doe
Unblock Camera/Mic Access on a Desktop or Laptop Computer
Unblock Camera/Mic Access on a Desktop or Laptop Computer When you click on your camera or mic button in the video chat window, do you see the unblock message above? If so, this means that your camera/mic is blocked by (1) your browser or (2) operating system. Learn how to fix this below! Chrome users To unblock your camera/mic: When you see a message similar to
Unblock macOS Browser Camera/Mic Access for Mojave (10.14) and Later
Unblock macOS Browser Camera/Mic Access for Mojave (10.14) and Later Apple introduced new security and privacy features with macOS Mojave. Learn how to enable camera/mic permissions under System Preferences. macOS Mojave and later released a security setting that requires you to grant the operating system camera and microphone permissions, under System Preferences. IMPORTANT: You must grant each browser camera/mic access. Give camera and mic access Go to System Preferences > Se
Unblock Your Camera/Mic on Mobile
Unblock Your Camera or Microphone on Mobile This article is for help unblocking your camera on mobile. Go here if you're on a computer. When you click on your camera or mic button in the video chat window, do you see the unblock message above? **If so, this means that your camera/mic
Can't Hear Anyone
Can't Hear Anyone If you are not able to hear anyone in one of the video chat, please follow these steps. First, play the test sound: Inside of a video chat window, click More in the bottom right of the Video Chat window (triple dots) Click Cam/mic settings Click the text link Play Test Sound. Do you not hear a test sound? Reboot! If a browser can't pl
Others Cannot Hear Me
Others Cannot Hear Me Can others not hear you? Chrome may not be be set to the correct mic settings. In your call menu, click More (to the right of the green Invite button) Click More > Cam/mic settings In the mic pulldown, you may see 2 different options for your mic setting - an Internal and a Default. Choose the Default version of your mic Click More, bottom right of your call !(https://storage.crisp.chat/users/helpdesk/website/affd69dea5e13800/6ced1e86-a582
Fix for "No Camera/Microphone"
Are you having camera and mic problems while you're in the video chat? Do your cam/mic buttons say 'No cam' and/or 'No mic' Are the buttons red? If they say 'No cam' or 'No mic,' your computer operating system is not talking to Chrome. Windows: Reboot Mac: Reboot. Mac terminal line command: sudo killall VDCAssistant
Unblock your Camera/Microphone or No Camera/Microphone
Unblock your Camera/Microphone or No Camera/Microphone To fix camera or microphone issues, please look at what your screen says. Do you get a message to unblock your cam/mic? Desktop users, go here for help to unblock your camera and mic. Mobile users, go here for help to unblock your camera and mic. **Or does your screen
How to Make the Video Chat Fullscreen
How to Make the Video Chat Fullscreen To put your video chat in full screen mode, look for the full-size icon: Hover over the live chat window, the full-size icon will appear. Click on the icon and your video chat will expand to the full size of your screen.
Enlarge a Vendor Tile's Thumbnail Video
Enlarge a Vendor Tile's Thumbnail Video To enlarge an artist thumbnail video: Find the vendor you are interested in Click the right arrow on the image slider Keep clicking until you reach the vendor's video Click the Play button Once the video begins playing, click the lower right corner where a white cornered box is located [https://www.boothcentral.com/wp-content/uploads/2020/04/help-video-fullscreen.gif](https://www.boothcentral.com/wp-content/uploads/2020/04/h
Enlarge a Video Thumbnail of a Participant in a Chat Room
Enlarge a Video Thumbnail of a Participant in a Chat Room When you are in a video chat and would like to make the video thumbnail of a participant larger, simply click on their thumbnail and it will enlarge.
Mute All Attendees with "Shh Mode"
Mute All Attendees with "Shh Mode" You can use "Shh mode!" to mute other participants during a call. This feature is useful if a participant doesn't realize that they aren't muted, or you're having quality issues with your video chat. Poor video quality? Use "Shh mode" to mute other participants' cameras or microphones. Video is a bandwidth hog, and each participants' network may be overloaded during a large meeting. How to activate "Shh mode" Join your video call Click the **M
How to Join the Live Stream Text Chat
How to Join the Live Stream Text Chat Are you watching a live virtual event video stream and want to participate in the text chat? You can join and text chat by logging in using your Facebook account, Vimeo account, or simply as a guest: Note that the live stream text chat is only available before and during the event.