Articles on: General Support

What kind of Internet speeds do I need to conduct a video chat?

What kind of Internet speeds do I need to conduct a video chat?

Most of the people who participate in our events will have the internet connection they need to participate!

At the very minimum, to carry on a one-on-one video chat, you will probably need 500kbps upstream and downstream.

However, In our experience, you will want to have at least 3MB download and 1MB upload speeds.

We recommend that you still try to attend a virtual event, even if you don't have the recommend speed listed above. There are many variables (see below) when assessing internet speed, and you may not have any issues if your connection does not meet those requirements. You should definitely still try!

Here are a few other things to consider when it comes to internet speed.

Your device will be sending and receiving a lot of data on a video call. The more people there are on a chat, the more data will be sent and received, so your bandwidth requirement will increase if you are a call with more people.
You might have a high-speed connection, but you could have "packet loss" in your connection. It's like having a highway and fast cars, but there are too many cars on the highway - you'll end up with congestion! For example, you could have a good internet connection, but you have people streaming a movie or playing an online video game, so the quality of your video chat suffers.
If your device is old, it may not be able to keep up. Encoding and decoding all the video data can be an intensive task for older devices.

At the end of the day, we recommend that you attend one of the upcoming live events, and try to conduct a video chat in one of the booths. If you find that you do not have a strong enough connection, you can try turning off camera and just use audio only. This way you can still talk to the others in a video chat. Remember, you can use the text chat feature even if you cannot participate in the video chat.

Updated on: 24/06/2021

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