Unblock Camera/Mic Access on a Desktop or Laptop Computer
When you click on your camera or mic button in the video chat window, do you see the unblock message above?
If so, this means that your camera/mic is blocked by (1) your browser or (2) operating system. Learn how to fix this below!
Chrome users
To unblock your camera/mic:
When you see a message similar to the image above, click the camera icon in your browser's address bar located on the top right (refer to the image below for reference)
Make sure that "Always allow" is selected
Click Done
Refresh the page. If rejoining doesn't work, fully quit the browser and rejoin.
Also try the following:
Click the triple dot Settings icon, upper right of your Chrome window
Click Site Settings > Camera (and then Mic)
Under both Camera and Mic, make sure that boothcentral.com is not on the BLOCK list
Save changes and rejoin the call
macOS users (all browsers) — check Systems Preferences
Follow the steps outlined in this help article.
Firefox users
In a chat, look at the address bar. Click the camera/mic icon there
Click the "x" to turn off blocking
Exit and rejoin the call. Click "Allow" when asked, as you rejoin
Windows Edge users
Window Edge browser is currently NOT supported.
Ad Blockers / Browser Extensions
Do you have ad blockers or browser extensions installed? Try disabling them or use Incognito mode. An extension might be blocking access to your camera.
Other Tips
Do you have a program that automatically opens at startup, which uses your camera? If so, disable the program from automatically opening at startup. Then reboot.
REBOOT. If you haven't rebooted your computer recently, please do so. Your system needs to clear out any old issues.
Run the official Google test:
This is a page created by Google (not by us). If it can't see your camera and microphone, Google is saying something is wrong with your browser.
Go to https://test.webrtc.org
Click the green button
When you click on your camera or mic button in the video chat window, do you see the unblock message above?
If so, this means that your camera/mic is blocked by (1) your browser or (2) operating system. Learn how to fix this below!
Chrome users
To unblock your camera/mic:
When you see a message similar to the image above, click the camera icon in your browser's address bar located on the top right (refer to the image below for reference)
Make sure that "Always allow" is selected
Click Done
Refresh the page. If rejoining doesn't work, fully quit the browser and rejoin.
Also try the following:
Click the triple dot Settings icon, upper right of your Chrome window
Click Site Settings > Camera (and then Mic)
Under both Camera and Mic, make sure that boothcentral.com is not on the BLOCK list
Save changes and rejoin the call
macOS users (all browsers) — check Systems Preferences
Follow the steps outlined in this help article.
Firefox users
In a chat, look at the address bar. Click the camera/mic icon there
Click the "x" to turn off blocking
Exit and rejoin the call. Click "Allow" when asked, as you rejoin
Windows Edge users
Window Edge browser is currently NOT supported.
Ad Blockers / Browser Extensions
Do you have ad blockers or browser extensions installed? Try disabling them or use Incognito mode. An extension might be blocking access to your camera.
Other Tips
Do you have a program that automatically opens at startup, which uses your camera? If so, disable the program from automatically opening at startup. Then reboot.
REBOOT. If you haven't rebooted your computer recently, please do so. Your system needs to clear out any old issues.
Run the official Google test:
This is a page created by Google (not by us). If it can't see your camera and microphone, Google is saying something is wrong with your browser.
Go to https://test.webrtc.org
Click the green button
Published on: 25 / 05 / 2020