Articles on: General Support

Tips That Solve 99% of Video Chat Issues

Tips That Solve 99% of Video Chat Issues



Below are some quick steps that solve most issues.

BoothCentral video chats work in your browser. Therefore, calls depend on your browser running smoothly. Do you have browser blockers or lots of tabs open? See below!

These fix most issues:



Refresh your page
Try Incognito or Private mode, especially if you have browser extensions like ad blockers. They can block your camera and microphone.
Quit your browser. Don't just close. QUIT and reopen.
Try another browser (Chrome, Safari or Firefox).
Reboot your computer. Most people don't have to do this, but it can be a fast fix if you don't want to spend time troubleshooting.

Your browser is like any program or software! If you have not refreshed it in a while, it might need an update.

Audio Troubleshooting



Audio issues — others can't hear you? Or vice versa? Check your settings.

Camera or Mic Not Working



Check out this article to unblock your camera or mic.

Using an external cam/mic?  Make sure it's selected in your Settings. Click More > Cam/mic settings > Set your cam/mic as the Default
Laggy video or audio? Mute cameras. How to Mute All Attendees.
Use earbuds! It helps with echo.

Run Google's Web Troubleshooter



If you have time, it's useful to try Google's web troubleshooter. It tests for and highlights browser issues that might affect the call.

Google's troubleshooter is available here: https://test.webrtc.org. Simply click the start button and see if the test finds any problems.

Updated on: 04/01/2022

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