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# Refund Protection for Vendors – What You Need to Know

Plans can change unexpectedly — illness, emergencies, or situations beyond your control can happen at any time. Refund Protection is an **optional coverage offered by BoothCentral’s insurance partner, Vertical Insure (ViCoverage)** to help protect vendors from losing **non-refundable booth and registration fees**.
This article explains what Refund Protection is, what it covers and doesn’t, and how to use it.

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## Important Note About Refund Protection

Refund Protection is **not offered, administered, or processed by BoothCentral**.

BoothCentral partners with **Vertical Insure (ViCoverage)** to make Refund Protection available to vendors. All coverage decisions, claims, documentation, and reimbursements are handled **directly by ViCoverage**, not BoothCentral and not the event organizer.

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## What Is Refund Protection?

Refund Protection reimburses vendors for **non-refundable booth and registration fees** if they are unable to participate in an event due to a **covered, unforeseen reason**.
If approved, Refund Protection may reimburse **up to 100%** of eligible non-refundable fees, helping protect your investment and your business

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## When Can Refund Protection Be Purchased?

Refund Protection can be purchased:

* **When you apply for an event**, or
* **After you’ve already submitted your application**, as long as coverage is still available for that event

If Refund Protection is available, you’ll see it in the **Terms & Conditions** or **Insurance** section of your BoothCentral application.

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## Adding Refund Protection During Your Application

When reviewing the **Terms & Conditions** section, you’ll see the option to add Refund Protection.

![Refund Protection - Accept Protection](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee4346f800/image_1yefhfu.png)
You can:

* **Accept coverage** and include it with your application, or
* **Decline coverage** and continue without it

## Declining Coverage (and Adding It Later)

If you choose to decline Refund Protection during your application, you can still add it at a later date. The option is never gone.

![Refund Protection - Decline Protection](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee4346f800/image_w85zrq.png)

## Adding Refund Protection After Applying

After submitting your application, you can return to your event application and open the **Insurance** tab to review or add Refund Protection.

![Refund Protection - Insurance Tab](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee4346f800/image_1gimwbv.png)
From here, you may:

* Add Refund Protection, or
* Leave coverage declined

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## How Refund Protection Works

1. Purchase Refund Protection through your BoothCentral application or afterward.
2. If you’re unable to attend the event for a covered reason, submit a claim directly with the provider.
3. ViCoverage reviews the claim and, if approved, issues the reimbursement.

Claims are submitted online at:
[**customers.vicoverage.com**](http://customers.vicoverage.com)

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## What’s Covered

Refund Protection may cover non-refundable fees if you’re unable to participate due to:

* **Illness or Injury**
A serious illness or injury where a doctor advises you not to participate.
* **Family Emergency**
A family member is unexpectedly hospitalized or requires your care.
* **Vehicle Breakdown**
Your vehicle breaks down on the way to the event, preventing attendance.
* **Job Loss or Relocation**
You or your spouse lose a job (after 3+ years) or are relocated more than 100 miles for work.
* **Emergency Service Duty**
You are called to active duty as military, police, fire personnel, or first responder.
* **Pregnancy or Adoption**
You become pregnant after registering and are advised not to attend, or a child is placed in your care.
* **Home Emergency**
Your home becomes uninhabitable due to flood, burglary, vandalism, or natural disaster

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## What’s Not Covered

Refund Protection does **not** cover:

* Event cancellation by the event organizer
* Pre-existing medical conditions occurring within 90 days prior to purchasing coverage
* Personal schedule conflicts or changes in availability
* Circumstances that were known, expected, or foreseeable at the time the coverage was purchased

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## Important Things to Keep in Mind

* Refund Protection is **optional** and separate from event refund policies.
* BoothCentral does **not approve, deny, or issue refunds** under Refund Protection.
* Event organizers do **not process** Refund Protection claims.
* All claims and coverage questions must be handled directly with the provider.

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## Need Help With Coverage or a Claim?

For questions about Refund Protection, eligibility, or claim status, contact the provider directly:
📧 [**support@vicoverage.com**](mailto:support@vicoverage.com)
🌐 [**ViCoverage.com**](http://ViCoverage.com)