> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.boothcentral.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Refund Protection for Event Organizers – Overview Refund Protection is an **optional insurance product made available through BoothCentral’s partnership with Vertical Insure (ViCoverage)**. It allows vendors to protect their **non-refundable booth and registration fees** if they’re unable to attend due to covered, unforeseen circumstances. Refund Protection helps vendors feel more confident applying to your event — **without impacting your refund policy or event revenue**. --- ## Important Clarification for Event Organizers Refund Protection is **not offered, administered, or processed by BoothCentral**, and it is **not managed by event organizers**. BoothCentral **partners with Vertical Insure (ViCoverage)** to offer this optional insurance product to vendors. All claims, coverage decisions, documentation, and reimbursements are handled **directly by ViCoverage**, not BoothCentral and not the organizer. --- ## What Is Refund Protection? Refund Protection reimburses vendors for **non-refundable booth and registration fees** when they’re unable to participate in an event due to a **covered, unforeseen reason**. If a claim is approved: * The vendor is reimbursed by **ViCoverage** * **Organizer payouts remain unchanged** * Your event’s refund policy is not altered or overridden --- ## How Refund Protection Works for Your Event * Vendors may purchase Refund Protection **during the application process** or **after applying**, if coverage is still available. * If a vendor cannot attend for a covered reason, they submit a claim **directly to ViCoverage**. * Approved claims are paid by ViCoverage — **no funds are pulled from the organizer or event**. Claims are submitted at: [**customers.vicoverage.com**](http://customers.vicoverage.com) --- ## Where Vendors See Refund Protection (Application View) You may receive questions from vendors about where Refund Protection appears during the application process. Below are the areas where vendors typically encounter this option. ### Refund Protection During Application (Terms & Conditions) ![Refund Protection - Accept Coverage](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee4346f800/image_zm7atw.png) **Organizer note:** This appears alongside your event’s refund policy. Vendors may accept or decline coverage independently of your policy. ### Refund Protection Declined During Application ![Refund Protection - Decline Coverage](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee4346f800/image_922ffy.png) **Organizer note:** Declining Refund Protection does **not** affect the vendor’s application or your review process. ### Refund Protection Added After Applying (Insurance Tab) ![Refund Protection - Insurance Tab](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee4346f800/image_18oi5k9.png) **Organizer note:** Vendors may add Refund Protection later. This does not require organizer approval. --- ## What’s Covered (Vendor Coverage Overview) Refund Protection may apply if a vendor cannot attend due to: * Serious illness or injury (with medical advice not to participate) * Family emergency requiring care * Vehicle breakdown while traveling to the event * Job loss (after 3+ years) or relocation more than 100 miles for work * Emergency service or active-duty call (military, police, fire, first responder) * Pregnancy or adoption after registration with medical restriction * Home emergencies such as flood, burglary, vandalism, or natural disaster | Important: Refund Protection applies to vendor-side inability to attend only. It does not cover refunds if an event is canceled, postponed, or changed by the event organizer. --- ## How Refund Protection Benefits Event Organizers ### ✔ Protects Your Revenue You can maintain **non-refundable or limited-refund policies** while still offering vendors an optional safety net through Vertical Insure. ### ✔ Reduces Refund Disputes Covered vendors are less likely to request policy exceptions or last-minute refunds. ### ✔ Saves Administrative Time All Refund Protection claims and coverage questions are handled by **ViCoverage**, reducing organizer involvement. ### ✔ Encourages Vendor Confidence Vendors may be more willing to apply and commit when they know their investment can be protected. --- ## What Organizers Are *Not* Responsible For Event organizers do **not**: * Approve or deny Refund Protection claims * Collect medical or personal documentation * Issue refunds related to Refund Protection * Interpret insurance eligibility or policy terms Any Refund Protection–related questions should be directed to the provider. --- ## Organizer Best Practices * Clearly communicate your **event refund policy** in your listing * Treat Refund Protection as an **optional insurance product**, not a refund guarantee * Refer vendors to **Vertical Insure (ViCoverage)** for all coverage and claim questions --- ## Questions About Refund Protection? All Refund Protection coverage and claim inquiries should be directed to the insurance provider: 📧 [**support@vicoverage.com**](mailto:support@vicoverage.com) 🌐 [**ViCoverage.com**](http://ViCoverage.com)