> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.boothcentral.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Cancel an Event?

We’re sorry to hear you may need to cancel your event. If there’s anything we can do to help you move forward instead, please let us know — we’re happy to assist.
Below is a clear breakdown of your options depending on whether you’ve received applications.
---
# If You Need to Cancel an Event (With Applications)
If your event has received applications, it **cannot be deleted**, but it can be **deactivated**.
---

### Step 1: Cancel or Deny All Applications
Before we can deactivate your event, you must first resolve all applications.
* Approved applicants must be **cancelled**
* Pending or Waitlisted applications must be **denied**

This is an important step because you’ll need to determine:
* Whether refunds are required
* The refund amount (if applicable)
* How you want to communicate the cancellation to your vendors

|| Make sure all application statuses are updated before proceeding.

---

### Step 2: Request Event Deactivation
Once all applications have been addressed:
Send an email to [**support@boothcentral.com**]() requesting that your event be deactivated.
Our team will deactivate the event within **24 hours**.
---
### Why Can’t I Fully Delete the Event?
If your event has received applications, deletion is disabled to preserve historical records.

This ensures that:
* Vendor contact information remains accessible
* Payment records are retained
* Refund details can be referenced in the future
* Reporting data is not permanently lost

For compliance and record-keeping purposes, events with transaction history must remain in the system.
---
# How to Delete an Event (No Applications Received)
If your event has **not** received any applications, you can fully delete it.

Follow these steps:
### Step 1: Unpublish the Event
1. Open your event.
2. Go to **Edit Event**.
3. In the upper right corner, click the **Published Event** dropdown menu.
4. Select **Unpublish Event**.

![Unpublish your Event](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee4346f800/screen-recording-2026-02-25-at_nyy0bf.gif)
### Step 2: Delete the Event

1. Go to **My Dashboard > My Events**.
2. Locate the event.
3. Click the **three dots** on the right side.
4. Select **Delete** from the dropdown menu.

![Deleting your Event](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee4346f800/screen-recording-2026-02-25-at_1gxb0z9.gif)
|| Once deleted, the event cannot be restored.

If you’re unsure which option applies to your situation, feel free to contact support and we’ll guide you through the next steps.

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### Need Help with our platform?

If you need assistance using BoothCentral, you can reach out to us through **Live Chat** or email us at support@boothcentral.com. We're here to help!

![Live Chat](https://storage.crisp.chat/users/helpdesk/website/-/e/7/e/6/e7e612ee4346f800/live-chat_1g2urtx.gif)