FAQs for Virtual Event Attendees

Use these Frequently Asked Questions in your pre-event communication to your attendees. No need to use all of them, you can copy and paste the ones that are most relevant to your event.

What is a live virtual event?
A live virtual event allows you to video chat (or text chat) with any the exhibitors at the event. Similar to walking the isles at an in-person event, you can browse the participants and stop in and talk to them.

Do I need to download anything?
Nothing needs to be downloaded! You can use your computer, phone, or tablet...anything with a browser!

What browser should I use?
To ensure you have the best possible experience, please review these requirements and make sure your browser has access to your camera and mic.

When can I get into the virtual event?
Twenty-four hours before the event begins a timer will show up, when this timer runs out you’ll be able to click a “Join Event” button which will grant you access to the event (you will be asked for your name and email address).

What do I do at the event?
There are numerous virtual booths at your event, you are able to scroll through these participants and video chat with them by clicking a Join Video Chat button.

Who can I reach out to if I am confused?
The BoothCentral Customer support team is always ready to help! At the bottom left of any BoothCentral page, you’ll see an icon to access a help chat, click there to have your questions answered.

What is the fastest solution if I run into issues with my video?
Sometimes, the fastest way to get video chat issues resolved is to change devices. If that is not an option for you or you have more questions, please reach out to Customer Support right away and we will help you troubleshoot.
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